FREQUENTLY ASKED QUESTIONS

General

What is CIGNAL PLAY?

Cignal play is an online streaming service where subscribers can enjoy live TV channels, catch-up episodes of local pay TV shows, and a wide variety of series and movies on demand. Register via Cignalplay.com and enjoy the service for free. Users may also download the Cignal Play mobile app via Google Play Store and register. Cignal play users can also upgrade to enjoy unrestricted access for P75/30 days.

What devices can I use to watch on Cignal Play?

Cignal Play streaming is available on IOS, Android, and desktop.

Are HD Streams Available?

Depending on the quality of your data connection, channels that are offered as HD will be delivered in high definition

Is it available to all?

Yes, anyone can enjoy the service even if one is not a Cignal subscriber. The streaming app is available for both Android and iOS users, and anyone can stream on mobile or desktop browser via www.cignalplay.com.

What can I watch on Cignal Play?

With Cignal Play, you have access to Live TV and local and premium TV shows and movies.

Is it free?

You only have free access with Cignal Play Basic subscription where you can watch select live TV channels, series and movies. You can upgrade your subscription with Cignal Play Premium for only P75 for unrestricted access.

How do I sign up?

For Android: You just need to follow 4 easy steps! Once you've download the Cignal Play app via Google Playstore, launch the app and register: 1. Sign-up for free using any valid email address. Provide your name, password, security question and answer. 2. Verify your email address. 3. Log-in using the email address and password that you have registered using your Cignal Play App or via Cignal Play website. 4. Enjoy watching your favorite channels, TV shows and movies!. For iOS/Desktop: Register through the website, www.cignalplay.com.ph

What are the available subscriptions?

Once you register on Cignal Play, you will automatically get the FREE Cignal Play Basic subscription. This allows you to watch a selection of live channels, series and movies for free! If you wish to watch more channels, series and movies, you can upgrade to Cignal Play Premium via e-PINS; or if you're already a Cignal Postpaid subscriber you can charge it to your Cignal Postpaid bill. There will be more payment options unlocked in the future for all users.

I'm already a Cignal subscriber. Will I be able to watch the channels in my current plan in the Cignal Play app?

Access to more channels will depend on your current Cignal subscription. For Plans 1050 and up, all available channels* will be streamable on the Cignal Play app. For Plans 720 below, you will get Cignal Play Basic but you can upgrade to Cignal Play Premium for only P75/month to be charged to your Cignal Postpaid bill . *Note that your Cignal Play channel line up is also subject to each channel's broadcast rights when it comes to app streaming so it is possible that your channels are less than what you have on your Cignal subscription.

Where can I get E-PINS?

Lazada, Gcash, Payload, Muenchen, Telepreneur and Mega Smart

The app did not accept the e-PIN that I've inputted. What do I do?

Check if you bought the correct e-PIN for Cignal Play Premium subscription. Double check if the e-PIN code is inputted correctly. Lastly, e-PIN code could only be used once. If code has been used before, please get another e-PIN for Cignal Play Premium and try again.

How do I get E-PINS on Gcash?

Buying your EPINs from GCash is easy! Just follow these steps: 1. Log in your Gcash Account. 2. In the main menu, press Buy Load, fill in the necessary details and click Next. 3. Above the screen, there's a selection of tabs, look for PayTV. 4. Select the EPIN that you want to purchase and click Next. 5. Pay for the EPIN you've purchased. 6. Ypu'll receive a text message with your EPIN.

I did not receive my E-PIN after purchase.

We apologize for the inconvenience. Kindly contact the customer service of GCash/Lazada to assist you further on your concern as we do not have visibility on your GCash/Lazada account status. When purchasing E-PINS, please also make sure that you've inputted your correct details.

How to upgrade to Cignal Play Premium?

1. Purchase your e-PIN for only P75 from Lazada or GCASH 2. Once you have your pin go to www.cignalplay.com and log in with your account. 3. After logging in, click the “SHOP” menu, click upgrade, and select redeem ePIN. 4. Input ePIN purchased earlier. 5. Enjoy Cignal Play Premium.

Is it free?

You only have free access with Cignal Play Basic subscription where you can watch select live TV channe;s, series and movies. You can upgrade your subscription with Cignal Play Premium for only P75.

The E-PIN does not work. What do I do?

We apologize for this inconvenience. Please contact our Cignal TV social media pages for support. Kindly provide the following details : Account Name, Account Number, Source of Pin, Epin number.

Registration

How do I Sign Up?

For Existing Cignal TV subscribers in the Philippines, just visit cignalplay.com and register using your Cignal account number. If you have registered prior, you may use your Cignal account username and password to log- in.

Who can sign up for CIGNAL PLAY?

Anyone can sign up to Cignal Play! All you have to do is complete the registration process.

Account

I cannot log-in using my password. I know it's the correct password. What do I do?

In the log-in page of the app or website, click "Forgot Password". Input the email address that you've registered and follow the instructions to create a new password.

Can I still watch Cignal Play even if my Cignal Play Premium has expired?

Yes. But you can only access channels, series and movies that are in the Cignal Play Basic. Make sure to keep on subscribing to Cignal Play Premium to watch more channels, series and movies!

Up to how many devices can I watch at the same time?

As of the moment, only 1 active device per account is allowed. Please stay tuned for further upgrades on the Cignal Play app.

Content

What channels could I access if I have a Cignal TV subscription plan?

FOR CIGNAL SUBS (PLAN 1050 AND UP) Accessible channels are dependent on your active Cignal TV plan. You get to mirror allowed channels from your Cignal TV subscription on Cignal Play. You can order from the Add-on channels list available and charge it to your bill. FOR CIGNAL SUBS (PLAN 720 AND BELOW) You could access channels under Cignal Play Basic. You can upgrade to Cignal Play Premium to gain more access to channels and mirror allowed channels from your Cignal TV subscription on Cignal Play. You can order from the Add-on channels list available and charge to your bill. FOR NON-CIGNAL SUBS (CIGNAL PLAY ONLY) You could access channels under Cignal Play Basic. You can upgrade to Cignal Play Premium to gain more access to channels. You can order from the Add-on channels list available. Upgrading to Cignal Play Premium and purchasing Add-on channels is done via e-PINs.*Note: Cignal Postpaid subscribers must have an active account to enjoy allowed mirror channels. If account is disconnected or downgraded then the subscriber will only get Cignal Play BASIC access.

Is local channel available on Cignal Play?

Good news is, you can enjoy your favorite programs from these local channels: TV5,A2Z, One Sports, IBC 13, PTV4 and Dep-Ed TV. Not all local channels are available on Cignal Play due to rights issues with the network. However, We have a variety of channels, from news to entertainment, series and movies that you can enjoy in the Cignal Play app.

Are live TV channels shown in real time?

Yes, what is being broadcasted on TV is what you will see on the Cignal Play app.

Can I download videos?

You can't download videos as of the moment, but we are working on this feature! Please stay tuned to our page for further announcements.

Can I access Cignal Play outside of the Philippines?

Unfortunately, you can only access Cignal Play in the Philippines. This is in compliance with the licensing agreements with the different channel and content providers.

Basic troubleshooting

Web playback issues? Please try the following:

If you have any ad blocking software installed, please try disabling them and restart your browser. If you have cookies disabled, please try enabling them on your browser. Please check that the subscription Cignal Account is up to date and paid for. Make sure that you are signed in with the correct Cignal account and correct details.

Playback Issues (on Web)

If you have any ad blocking software installed, please try disabling them and restart your browser. If you have cookies disabled please try enabling them on your browser. Please check also if your Cignal Account or Cignal Play Account is up to date and paid for.

Playback Issues (On Mobile)

You can try restarting the app first. If you still encounter problems, you can restart your phone or reinstall the Cignal Play app.

Android and iOS Playback Issues

Restart Cignal Play Application

Why is the video Lagging or Buffering?

Our technology will automatically adjust for best viewing experience based on available data connection quality. However, if you are still having issues, please check on the quality of your bandwidth if it is capable of playing videos. CIGNAL PLAY is best experienced on internet speeds higher than 1mbps.

Why am I getting errors saying content is not available on my region?

Cignal Play content are only available in the Philippines. Geographical restrictions apply to streaming content outside.

Video Lagging or Buffering

The app will automatically adjust for best viewing experience based on your data or internet connection. Please check the bandwith of your connection. Cignal Play is best experienced on internet speeds higher than 1mbps.

Other Concerns

Complaints/Inquiries for Cignal TV

We understand your concern/inquiry about your Cignal TV subscription. Kindly direct your concern/inquiry to facebook.com/cignaltv. They will be better equipped to assist you on your concern. Thank you.
[ Play more with Cignal in your Mobile with just 3 EASY STEPS! ]
1
Sign Up to Cignal Play
2
Download the Cignal Play App on Google Play or the App Store
3
Log In your Cignal Play Account in the app.
Get Movies, Series, Live TV, and more on hand with the Cignal Play App!